At Off Rack Vintage, we take great pride in carefully curating quality vintage and pre-owned clothing from around the world. Every garment is individually inspected, photographed, measured and described as accurately as possible before being listed for sale.

As our products are genuine vintage and pre-owned items, they are not brand new and may display signs of age or previous wear. By purchasing from Off Rack Vintage, you acknowledge and accept these characteristics.

Change of Mind

We do not offer refunds, returns or exchanges for:

• Change of mind
• Buyer's remorse
• Incorrect purchasing decisions
• Items no longer wanted
• Failure to read the product description
• Failure to review product photographs

Please ensure you are completely happy with your purchase before placing your order.

Vintage & Pre-Owned Condition

Every item sold by Off Rack Vintage is authentic vintage or pre-owned clothing unless otherwise stated.

Due to the nature of vintage garments, you should expect that items may feature:

• Minor fading
• Small marks
• General wear
• Fabric ageing
• Minor imperfections
• Previous repairs

These characteristics form part of the uniqueness and authenticity of vintage clothing.

While we carefully curate our stock to provide the highest quality pieces possible, minor flaws are sometimes unavoidable. We make every effort to accurately photograph and describe any noticeable imperfections within each product listing. However, some very minor signs of wear may not always be specifically mentioned.

Product Colours

We make every effort to ensure our product photographs accurately represent the true colour of each garment.

However, due to differences in lighting during photography, camera settings and individual device or monitor displays, colours may appear slightly different in person.

The images provided are our best representation of each item's colour but may not always be 100% accurate. Where a colour is particularly difficult to capture or differs from standard expectations, we will include a note within the product description wherever possible.

Colour variations caused by photography or screen settings are not considered faults and are not grounds for return.

Sizing & Measurements

Returns will not be accepted due to sizing or fit.

Vintage sizing varies significantly between brands, countries, manufacturers and decades. The size shown on the garment's original label may differ considerably from modern sizing.

To help you purchase with confidence, detailed measurements are provided for every item.

We strongly recommend comparing these measurements with a similar garment you already own before purchasing.

It is the customer's responsibility to review all measurements prior to placing an order.

Eligible Returns

If you believe your order has arrived with a significant issue that was not disclosed in the product listing, please contact us via our Contact Us page as soon as possible after receiving your order.

Examples may include:

• You received the incorrect item.
• The item has a major fault that was not shown or disclosed in the listing.
• The item is substantially different from the description provided.

Each request is assessed individually and fairly.

Return Process

If your return request is approved:

1. Contact us through our Contact Us page with your order number, photographs and a detailed explanation of the issue.
2. Wait for confirmation from our team before returning your item.
3. Securely package the item in its original condition.
4. Return the item using the instructions provided.

Returned items must not have been worn, washed, altered or damaged after delivery.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed back to your original payment method.

Please note that banks and payment providers may take several business days to process the refund after it has been issued.

Non-Returnable Items

We are unable to accept returns for:

• Change of mind
• Buyer's remorse
• Incorrect sizing or fit
• Minor vintage wear that has been photographed or described
• Colour variations caused by photography, lighting or screen displays
• Items damaged after delivery through misuse, washing or improper care

Contact Us

If you have any questions regarding your order or wish to request a return, please contact us through the Contact Us page on our website.

Please include your order number, a description of the issue and photographs where applicable. Our team aims to respond to all enquiries as quickly as possible.

A Note From Off Rack Vintage

At Off Rack Vintage, we're passionate about giving quality pre-loved clothing a second life. Every piece is individually sourced, inspected and carefully curated before becoming part of our collection.

We understand that purchasing vintage clothing online can sometimes come with questions, which is why we strive to provide clear descriptions, detailed measurements and high-quality photographs for every item.

With over 8,000 happy customers and 5-star feedback across Australia's largest marketplaces, we've built our reputation on honesty, quality and exceptional customer service.

If an issue does arise, we're here to help. Every enquiry is handled fairly, professionally and with care, and we'll always work diligently to achieve the best possible outcome for our customers.

We genuinely love what we do, and we hope you'll love your new pre-loved piece just as much as we do.

Thank you for supporting sustainable fashion and choosing an Australian grown business in Off Rack Vintage.